Lead - Business Systems Services

Freshworks

Experience: 3-5 Yrs
Location: Chennai, India
Work from office
Full-time
Salary: ₹18 - 30 LPA

Job description

Job Description This role serves as the Solution Architect and strategic technical owner for the Customer Support technology ecosystem. The architect will partner closely with Customer Support Operations, Customer Experience (CX), Product, Engineering, and IT teams to design scalable, secure, and high-performing solutions across Freshdesk , customer support platforms, and enterprise…