Refund and Cancellation Policy

1. Overview

This policy explains when you can cancel a My Career Solution (MCS) plan and when you can get a refund. It applies to all plans bought on our website.

2. Free plan

The free plan has no charge, so refunds do not apply.

3. Cancellation

• You can cancel a paid plan within 24 hours of purchase for a full refund, as long as we have not started work on your resume or shared your profile with any company.
• After work has started, the plan cannot be cancelled, but the money-back guarantee below still applies.
• Plans are one-time payments and never renew automatically, so there is nothing to cancel at the end of a plan.

4. When you are eligible for a refund

• Undelivered interview calls: if we do not deliver all the guaranteed calls within your plan's delivery window, you get a pro-rated refund for the calls not delivered.
• Duplicate or failed payments: if you were charged twice, or charged for a payment that failed, the extra amount is refunded in full.

5. When refunds do not apply

• Interview calls that were delivered, including interviews you did not attend or cancelled with less than 24 hours' notice.
• Resume refinement that has already been delivered.
• Not receiving a job offer, since hiring decisions are made only by employers.
• Accounts suspended for false information or misuse.

6. How to request a refund

Email support@mycareersolution.com from your registered email address with your payment transaction ID and the reason for your request. Refund claims for undelivered calls must be made within 15 days of your delivery window ending.

7. Processing time

We review requests within 2 working days. Approved refunds are sent to your original payment method through Razorpay within 5 to 7 working days. Your bank may take a few extra days to show the amount.

8. Contact

For billing questions, email support@mycareersolution.com or call +91 91667 75776, Monday to Saturday, 9:30 AM to 7:00 PM IST.