Refund & Cancellation Policy
This policy outlines the financial terms, retained search milestones, cancellation windows, and advisory refund protocols applicable to corporate clients and candidates engaging MCS ("My Career Solution").
Zero Candidate Fee Guarantee
MCS NEVER charges registration fees, processing charges, or placement commissions to job seekers or executive candidates. All recruitment search services provided to executive candidates are 100% free of charge.
1. Corporate Advisory & Retained Search Billing
For corporate enterprise clients commissioning retained executive search or management consulting mandates, billing is structured around verified performance milestones:
- Initial Mobilization Retainer (1/3): Payable upon execution of the Statement of Work (SOW) to launch market mapping, target candidate identification, and mandate strategy. Retainer fees cover dedicated research hours and are non-refundable once search operations commence.
- Shortlist Presentation Milestone (1/3): Billed upon delivery of the verified Executive Shortlist Dossier containing vetted, interview-ready candidates.
- Completion Fee (1/3): Billed upon successful execution of the employment offer by the selected candidate.
2. Cancellation Protocols & Replacement Guarantee
We provide clear cancellation and replacement protections for client organizations:
Mandate Cancellation Window
Clients may cancel an active search mandate by providing 14 days written notice. Future unbilled milestones are immediately voided.
90-Day Executive Replacement Guarantee
If a placed executive departs or is terminated for cause within 90 days of start date, MCS will conduct a replacement search at zero additional fee.
3. Strategy Session Rescheduling & Inquiry Policy
For scheduled advisory calls, briefing sessions, and strategy consultations:
- Advisory briefings may be rescheduled up to 2 hours prior to the confirmed meeting slot at no charge.
- Requests to cancel strategy calls can be submitted via email or our online contact portal.
- Our guaranteed 4-hour practice partner response SLA applies to all verified corporate inquiries.
Billing & Account Assistance
For invoice inquiries, SOW adjustments, or mandate billing questions, please reach out to our client accounts department:
MCS Billing & Accounts Desk
Email: hr@mycareersolution.com
Hotline: +91-9166775776